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In order for Happy Place Cleaning Services to understand your cleaning needs, please click Service Request below so we can better serve you. One of our Happy staff members will call you shortly for more details. Thank you for your business.
Frequently Asked Questions
Q: Am I required to be present in my home during my cleaning services?
A: No, we can coordinate a time to talk and discuss the proper protocols for your absence in the home.
Q: Do you bring your own cleaning products and maintenance tools, or should I have that prepared?
A: Yes. We do provide our own cleaning supplies. Please email us any of your cleaning product concerns, or any high-risk health matters.
Q: How do you accept payments for cleaning services?
A: Our accepted payment methods include cash, Venmo or Zelle.
Q: How many house cleaners can I expect?
A: We typically only assign one cleaner per job, however, we do send more than one cleaner for jobs priced at $350 or more. We can make arrangements to send more than one cleaner as requested but will be charged extra for jobs valued less than $350.
Q: Do your cleaners bring their own equipment and supplies?
A: Yes, indeed we do! We only request that you please have a vacuum made available as some of our cleaners are traveling using public transportation in the City of Chicago. We also prefer to use the clients vacuum that have pets due to the pet hair.
Q: Do you provide virtual home cleaning estimates?
A: We do provide virtual cleaning estimates through Google DUO and ZOOM platforms.
Q: What precautions are you taking regarding COVID-19?
A: All staff members have been counseled on proper CDC guidelines and PPE usage. We want to ensure we are practicing all social distance regulations, and that you and your family are safe and comfortable.
Q: Do you send the same cleaner to my home each time?
A: Good question! We love to keep our clients with their preferred cleaners, however there may be times when your regular cleaner will not be available.
Q: What happens in cases of cancellation or lock outs?
A: We understand that things happen, but in cases of cancellations and lock outs we do require at least a 48 hr notification in advance. A fee of 50 dollars will be charged if proper notice is not given.
Q: Do you offer refunds?
A: We typically do not offer refunds after payment has been rendered for services, however, there may be special cases where exceptions are made.